Twine

Privacy Policy

This Privacy Policy explains how Scripps Labs LLC ("Twine", "we", "us") collects, uses, and protects your information when you use our website at twine.wedding, join our waitlist, or use the Twine app.

Information we collect

• Information you give us: your email address when you join the couple or vendor waitlist; for couples using the app, your wedding details (partner names, date, location, vibe, budget, guest list, registry, and planning activity).
• Payment information: if you purchase a vendor subscription, payment is processed by Stripe. We never see or store your full card details — only a customer/subscription reference and status.
• Vision board images: photos you add to your vision board — from our curated collections, imported from Pinterest (only if you connect it), or uploaded from your device. Uploads are stored privately and used to personalise your matches.
• Vendor accounts: if you create a vendor account, your business name, email, profile details, and portfolio photos.
• Agency partners: if you join our agency referral program, your name, email, agency name, and (for payouts) the connected Stripe account you onboard.
• Usage information: basic technical data (device, app version) needed to operate and improve the service.

How we use your information

• To operate the waitlist and notify you about launch and early access.
• To provide the app's features — vendor discovery, planning tools, and the Vera concierge.
• To send transactional emails (confirmations, account notices) via our email provider, Resend.
• To analyse your vision board (via our AI provider, Anthropic) so Vera can personalise vendor matches, outreach, your budget, and your wedding website.
• To process vendor subscriptions via Stripe, and agency referral payouts via Stripe Connect.

How your information is stored

Your data is stored securely with our infrastructure providers (Supabase for our database, Vercel for hosting). Access is restricted and protected by row-level security so couples can only access their own data.

Sharing

We do not sell your personal information. We share data only with the service providers (sub-processors) needed to run Twine — Supabase (database), Vercel (hosting), Stripe and Stripe Connect (vendor subscriptions and agency payouts), Resend (email), Anthropic (the Vera concierge and vision-board analysis), and Pinterest (only if you connect it, to import your pins) — and only as needed to provide the service or as required by law.

The Vera concierge

When you chat with Vera, your messages and relevant wedding context are sent to our AI provider (Anthropic) to generate responses. Do not share sensitive personal, financial, or health information in chat.

Your choices & rights

In the Twine app you can download a copy of your data ("Download My Data" in Settings) and permanently delete your account at any time. You may also request access, correction, or deletion by emailing us, and unsubscribe from non-transactional emails using the link in those emails. Depending on where you live (e.g. California/CCPA or the EU/UK/GDPR), you may have additional rights, which we honour.

Children

Twine is not directed to anyone under 18, and we do not knowingly collect information from children.

Changes

We may update this policy as the product evolves. Material changes will be reflected by the "last updated" date above.

Contact

Questions or requests: brad@twine.wedding.